Ordering Repeat Prescriptions

If you are on regular medication, you will have a computerised repeat prescription list showing your current repeat medications and information on how to reorder them.

To help us process prescriptions within our usual 72-hour turnaround time, we ask that prescriptions are ordered online wherever possible.

The easiest way to order your medication is through the NHS App if you are registered for online services.

If you are not yet registered for online services, please register here.

Alternatively, you can submit a repeat prescription request using our online form: Request a Prescription here

Prescription Requests by Email

If you would prefer to email your request, please use our dedicated prescriptions email address:prescriptions.nqhc@nhs.net

Please note that this email address is for prescription requests only.

Telephone Requests

We are unable to accept repeat prescription requests over the telephone.

If You Do Not Have Internet Access

If you do not have access to the internet, please clearly mark the items you require on your repeat prescription slip and either:

• Post your request to the surgery, or
• Deliver it to the practice in person.

A prescription request box is available just inside the main entrance for your convenience.

Please contact your nominated pharmacy directly regarding the collection of your prescription.

Please do not order your prescription until it is due, stock piling of medication is a major problem within the NHS and your prescription will not be issued early without good reason.

If you require your medication to be delivered to your home this must be arranged directly with your pharmacy.

What is a clinical Pharmacist?

Clinical pharmacists are highly qualified health professionals who train for many years to become specialists in medicines and how they work.  Our clinical pharmacists have also undertaken additional training to allow them to prescribe medicines.

They can work directly with you, as part of the general practice team, to make sure your medicines help you get better and stay well.  Having a clinical pharmacist in the practice team means you can be treated by the best professional for your needs.

A clinical pharmacist can help manage long-term conditions, offer advice on side effects, review medications, give advice on common illnesses and ensure you are reviewed after a stay in hospital.

Our clinical pharmacists are employed by the practice through Livewell Southwest to offer this service and will have access to all of your medical notes.  The pharmacists are able to either talk to you on the phone or in a face to face appointment.  If you come in to see the pharmacist then you be seen in a private consultation room within the Health Centre.  Please note face to face appointments are currently only available in the afternoons due to room availability.

All pharmacists are registered with the General Pharmaceutical Council.

Clinical Specialist Pharmacists

Mrs Elizabeth Nickels

We also have dedicated staff within the administration team who are trained to process prescription requests.

Private Prescribing and Testing Policy