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Online Services

Welcome to Newquay Health Centre Online Services.

GP Online Services allow you to access a number of services from your PC, tablet or mobile phone, these include; booking and cancelling appointments, ordering repeat prescriptions and viewing parts of your medical record such as test results, vaccination history and previous illnesses.

There are a number of advantages to patients being able to access their clinical record online; Online services will allow you to book and cancel appointments or request repeat prescriptions at a time that is convenient to you – day or night. It can also mean not having to travel to the surgery and can free up phone lines for people without access to a computer.
Having access to records means, that you could be more in control of your health and well-being. This is particularly helpful for people who live with a long-term condition - such as diabetes - that needs regular monitoring and frequent prescriptions.  It also means that you can access it from anywhere in the world should you require medical treatment on holiday.

Accessing your medical records online and requesting prescriptions.

You can now view your medical record online by registering for GP online services.  You can see information in your medical history, view your blood results and vaccination status and order your repeat prescriptions easily and safely.

In order to register for online access to your medical record you must;

  • Be aged 16 or over
  • Read the information below carefully

How to register

If you wish to apply for Online Services please read carefully the patient information leaflet below

You will need to have your own email address, and for data security reasons we will need to confirm your identity with your registration. 

You will need to complete a registration form, either in surgery or you can print and complete the registration form (below) and bring it to reception along with your photo ID.

Online services - patient information leaflet

Registration form for Online Services

There are a number of different website providers available for viewing your medical record;

We have created a step-by step guide for patients showing you how to register for Online Service with Patient Access, please see below.

How to register for Patient Access - step-by-step guide for patients


Your medical record online

At this stage, information available includes medication, allergies and all coded data such as diagnoses, procedures, immunisations and blood results but will not include any free text added to consultation notes.

Any requests for access to the medical record online will need to be reviewed for suitability by a GP, and for new patient registrations this will be after the records from the previous practice have been received.

For the vast majority of patients there will be no reason to limit access to the record but for some people viewing sensitive information may be distressing and in these cases a GP may decide that granting access would cause the patient harm.

Should this apply to you, your GP will of course discuss this with you.

Remember, it is your responsibility to keep your information safe, and although it is your choice whether to share login details with a family member or carer, please think very carefully before doing so - as more of the record becomes available online there may be things that you would rather keep private.

If you do share your login details but then change your mind, please let the surgery know and we will reset your account.


Booking appointments online

You can book and cancel appointments at the Health Centre via “Appointments Online”

Any patient over the age of 16 can sign up for this service as long as they have the relevant forms of identification.

Please ask at reception for details.

Appointments Online - Patient information leaflet

Help and support for Online Access

Newquay Health Centre is not responsible for any of the websites that provide Patient facing services therefore we are limited in the ways we can help should you have difficulty using them.  For this reason we recommend that if you are not comfortable using the internet, you should not sign up for online services.

When registering, please ensure your email address is recorded and that you set up your security questions as this can be used to reset your password or login ID should you forget it.

Please note; for data security reasons each user must register with a unique email address. ie not a shared email (such as husband and wife) 

Also, more than one person sharing the same email address will cause problems with registering and resetting passwords etc. 

The Online Services websites are not managed by Newquay Health Centre so if you need technical assistance you should contact the support services for that particular website directly.

General Information regarding Online Access to the Medical Record

Welcome to Newquay Health Centre


In line with recent guidance we would like to encourage any patients entering the surgery to wear a mask or face covering.  This will help to protect patients and staff alike.

Please see the document below for how to access the surgery as per Public Health England guidance

Coronavirus Update

Face to face access to GPs is currently very limited, the increase in GP telephone consultations means our phone lines are very busy, and we have reduced staff answering the phones due to social distancing rules.  We would encourage patients to use our online services wherever possible, including our online consultation service - Econsult.

By using Econsult you can submit your symptoms or requests to a GP electronically. Where relevant, you can also upload photos. It also offers around the clock NHS self-help information, signposting to services, and a symptom checker.

Please click "Get Started" on the panel to the right for further information 

If you are experiencing domestic abuse, please contact First Light - a free and confidential support and advice service. If you are concerned about safety please contact the police. Click here to visit the First Light website.

If you are currently staying outside the Newquay area, you should contact the surgery that covers the area you are staying in.

Please note that we are not a walk-in centre.

(Site updated 15/07/2020)

Contact Details

Newquay Health Centre

Contact Telephone

01637 850002
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