Mission Statement

Newquay Health Centre is a long-established GP surgery that is committed to preserving and enhancing its good reputation for being caring and innovative, by providing high quality medical services in a friendly, happy, and healthy environment for both patients and staff.

We undertake to:

Treat you with respect and courtesy at all times

Provide you with advice and treatment in a timely manner

Help you make decisions about your health by treating you with respect

Discuss available treatments and refer you on to other experts where necessary

Act as your advocate and guide through health care services

Maintain confidentiality in what we discuss and the records we keep on your behalf

Keep up to date with developments in health care by continuing to learn

In return we ask you to:

Keep your appointment and/or let us know as soon as possible if you can't attend

Only use urgent out-of-hours services for urgent conditions which can't wait until the next day or over the weekend.

Be nice to our staff! They do their best for you and respond very well to "please" and "thank you"

Let us know if you have any suggestions or cause for complaint as soon as possible

Let us know when we have done well

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). 

We welcome all feedback, you can do this on our website here or you can use the suggestion box in our waiting room. 

If you would like to give feedback or raise any concerns about the You and your general practice guide, the Cornwall and Isles of Scilly Integrated Care Board (ICB) has provided ways for you to do so – by email, online form, phone or post. This process is separate from the usual NHS complaints procedures.

The contact details for the ICB can be found on their website: https://cios.icb.nhs.uk/help-us/gp-surgery/