The doctors and staff at Newquay Health Centre strive to deliver high quality patient care at all times and in all areas of contact with the patient or patient’s representative. However we are realistic enough to appreciate that there are times when less than efficient service may be given, or instances where the patient is less than happy with the service he has received.

In order to attain and maintain high standards of care, feedback is needed from those to whom the care is delivered - one mechanism is the complaints procedure.