Welcome to Newquay Health Centre Online Services.
Accessing your medical records online and requesting prescriptions.
You can now view your medical record online by registering for GP online services. You can see information in your medical history, view your blood results and vaccination status and order your repeat prescriptions easily and safely.
Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday.
In order to register for online access to your medical record you must;
- Be aged 16 or over
- Read the information below carefully
How to register
If you wish to apply for Online Services please read carefully the patient information leaflet below.
You will need to have your own email address, and for data security reasons we will need to confirm your identity with your registration.
You will need to complete a registration form, either in surgery or you can print and complete the registration form (below) and bring it to reception along with your photo ID.
Online services - patient information leaflet
Registration form for Online Services
There are 3 different website providers available for viewing your medical record;
Patient Access: https://patient.emisaccess.co.uk
Evergreen Life: http://e-life.co.uk
We have created a step-by step guide for patients showing you how to register for Online Service with Patient Access, please see below.
How to register for Patient Access - step-by-step guide for patients
Your medical record online
At this stage, information available includes medication, allergies and all coded data such as diagnoses, procedures, immunisations and blood results but will not include any free text added to consultation notes.
Any requests for access to the medical record online will need to be reviewed for suitability by a GP, and for new patient registrations this will be after the records from the previous practice have been received.
For the vast majority of patients there will be no reason to limit access to the record but for some people viewing sensitive information may be distressing and in these cases a GP may decide that granting access would cause the patient harm.
Should this apply to you, your GP will of course discuss this with you.
Remember, it is your responsibility to keep your information safe, and although it is your choice whether to share login details with a family member or carer, please think very carefully before doing so - as more of the record becomes available online there may be things that you would rather keep private.
If you do share your login details but then change your mind, please let the surgery know and we will reset your account.
Booking appointments online
You can book and cancel appointments at the Health Centre via “Appointments Online”
Any patient over the age of 16 can sign up for this service as long as they have the relevant forms of identification.
Please ask at reception for details.
Appointments Online - Patient information leaflet
Help and support for Online Access
Newquay Health Centre is not responsible for any of the websites that provide Patient facing services therefore we are limited in the ways we can help should you have difficulty using them. For this reason we recommend that if you are not comfortable using the internet, you should not sign up for online services.
When registering, please ensure your email address is recorded and that you set up your security questions as this can be used to reset your password or login ID should you forget it.
Please note; for data security reasons each user must register with a unique email address. ie not a shared email (such as husband and wife)
Also, more than one person sharing the same email address will cause problems with registering and resetting passwords etc.
The Online Services websites are not managed by Newquay Health Centre so if you need technical assistance you should contact the support services for that particular website directly, unfortunately there is very little we can do to assist you.
General Information regarding Online Access to the Medical Record