IMPORTANT INFORMATION FOR PATIENTS WHO ORDER THEIR PRESCRIPTIONS VIA OUR WEBSITE
From 1st August 2018 the prescription ordering platform via the website is no longer active.
If you wish to order your prescription online you will need to be registered for online access to your medical record.
Please read all the information below and in the Online Services section of the website carefully before deciding whether you would like to register for these services.
20.08.18 PLEASE NOTE: Due to the high number of current Online Service requests it may take up to a month for your registration to be processed.
GP Online Services allow you to access a number of services from your PC, tablet or mobile phone, these include; booking and cancelling appointments, ordering repeat prescriptions and viewing parts of your medical record such as test results, vaccination history and previous illnesses.
Although very convenient for patients, the old prescription ordering system had a number of disadvantages, the main being that it is in no way linked to a patient’s clinical record which means that in many cases medication has been requested inappropriately; either too early, or after it has been discontinued or in some cases in entirely the wrong strength or preparation. This obviously causes confusion and can lead to prescribing errors.
Clinical safety is paramount but there are a number of advantages to patients being able to access their clinical record online; Online services will allow you to book and cancel appointments or request repeat prescriptions at a time that is convenient to you – day or night. It can also mean not having to travel to the surgery and can free up phone lines for people without access to a computer.
Having access to records means, that you could be more in control of your health and well-being. This is particularly helpful for people who live with a long-term condition - such as Diabetes - that needs regular monitoring and frequent prescriptions.
Online access helps to manage appointments and telephone calls more efficiently and patients find it convenient and accessible.
Frequently asked questions regarding the change in online prescriptions
Please click here to read more about our online services.
If you are registered for Online Services with Patient Access you can login and order your prescription here
If you are on regular medication, you will have a computerised repeat prescription slip with instructions on how to order at the bottom.
Unfortunately, we cannot accept prescription requests over the telephone, it blocks the phonelines and can lead to errors.
To order your prescription please indicate clearly the items you require and either post the request us or hand in to the surgery. There is a red post box just inside the front door.
You can also order your prescription online by signing up for online access to your medical record, please see the Online Services section of our website for more details.
Please allow 2 working days for the prescription to be issued.
Please do not order your prescription until it is due, stock piling of medication is a major problem within the NHS and your prescription will not be issued early without good reason.
If you would like to collect your medication directly from a pharmacy, please contact the surgery and let us know your chosen chemist and we will indicate this on your record. Any prescriptions from then on will be sent to your allocated pharmacy after signing – please allow extra time for this.
If you require your medication to be delivered to your home this must be arranged directly with your pharmacy.