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From 1st August 2018 if you wish to order your prescription via our website you will need to be registered for our Online Services.

GP Online Services allow you to access a number of services from your PC, tablet or mobile phone, these include; booking and cancelling appointments, ordering repeat prescriptions and viewing parts of your medical record such as test results, vaccination history and previous illnesses.

Although very convenient for patients, the old prescription ordering system had a number of disadvantages, the main being that it is in no way linked to a patient’s clinical record which means that in many cases medication has been requested inappropriately; either too early, or after it has been discontinued or in some cases in entirely the wrong strength or preparation. This obviously causes confusion and can lead to prescribing errors.

Clinical safety is paramount but there are a number of advantages to patients being able to access their clinical record online; Online services will allow you to book and cancel appointments or request repeat prescriptions at a time that is convenient to you – day or night. It can also mean not having to travel to the surgery and can free up phone lines for people without access to a computer.
Having access to records means, that you could be more in control of your health and well-being. This is particularly helpful for people who live with a long-term condition - such as Diabetes - that needs regular monitoring and frequent prescriptions.
Practices tell us that online access helps to manage appointments and telephone calls more efficiently and patients find it convenient and accessible.

Frequently asked questions regarding the change in online prescriptions

Please click here to read more about our online services and to register online.

If you are registered for Online Services with Patient Access you can login and order your prescription here


Temporary changes to Day Lewis Pharmacy delivery

service from Wednesday 8th August to Saturday 11th August

Due to the Boardmasters music festival taking place in August, Day Lewis pharmacies will not be able to offer a regular delivery service on the above dates

Please ensure you request medications in plenty of time to ensure you do not run out before Monday 13th August when deliveries will return to normal

If you require an emergency prescription during this time then the pharmacies will do their best to ensure delivery to housebound patients

Routine requests and patients that are not housebound can arrange with their usual pharmacy to collect prescriptions from the Day Lewis pharmacies at either Narrowcliff surgery or Newquay Health Centre

Sorry for any inconvenience this might cause

MyPharmacist - 01637 872600 Day Lewis Narrowcliff - 01637 872957

Day Lewis Newquay Health Centre - 01637 851844

Repeat Prescriptions

thepillIf you are on regular medication, you will have a computerised repeat prescription slip with instructions on how to order at the bottom.

Unfortunately, we cannot accept prescription requests over the telephone, it blocks the phonelines and can lead to errors.

To order your prescription please indicate clearly the items you require and either post the request us or hand in to the surgery.  There is a red post box just inside the front door.

You can also order your prescription online by signing up for online access to your medical record, please see the Online Services section of our website for more details.

Please allow 2 working days for the prescription to be issued.

Please do not order your prescription until it is due, stock piling of medication is a major problem within the NHS and your prescription will not be issued early without good reason.

If you would like to collect your medication directly from a pharmacy, please contact the surgery and let us know your chosen chemist and we will indicate this on your record.  Any prescriptions from then on will be sent to your allocated pharmacy after signing – please allow extra time for this.

If you require your medication to be delivered to your home this must be arranged directly with your pharmacy.

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